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Oracle Utilities Customer to Meter and Customer Cloud Service 2025 Implementation Professional Sample Questions (Q32-Q37):

NEW QUESTION # 32
Bills can be generated via background processing for all accounts that belong to open bill cycles. Which three options also allow bills to be created via background processing using application-owned batch controls?

A. Subset of accounts belonging to an open bill cycle or cycles for a specific customer class
B. A user-defined list of accounts
C. A specific account
D. Subset of accounts belonging to a specific open bill cycle or cycles
E. Subset of accounts not belonging to a specific open bill cycle or cycles

Answer: A,B,C

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter, bills are typically generated through background processing for accounts in open bill cycles. However, the system also supports additional batch processing options for flexibility. According to the Oracle Utilities Customer to Meter Configuration Guide:
Option B: "A specific account" can be targeted for bill generation via background processing using batch controls, allowing for individual account billing outside of a standard bill cycle.
Option C: "Subset of accounts belonging to an open bill cycle or cycles for a specific customer class" is supported, enabling targeted billing for specific customer classes within open bill cycles.
Option E: "A user-defined list of accounts" can be processed via batch controls, allowing business users to specify a custom list of accounts for billing.
The other options are incorrect:
Option A: Accounts not belonging to a specific open bill cycle cannot be processed via standard batch controls for bill generation, as bill cycles are a prerequisite for most billing processes.
Option D: While similar to Option C, this option is less specific and redundant, as the system typically requires additional criteria (e.g., customer class) to define the subset, making Option C the more accurate choice.
Thus, the correct answers areB,C, andE, reflecting the system's capabilities for targeted bill generation.
Reference:
Oracle Utilities Customer to Meter Configuration Guide, Section: Batch Processing for Billing Oracle Utilities Customer to Meter Implementation Guide, Chapter: Billing Automation

NEW QUESTION # 33
What determines an account's balance?

A. The amount recorded in the "Balance Due" field on an account
B. The sum of all the financial transactions linked directly to the service agreements related to the account
C. The sum of all the financial transactions linked directly to the account
D. The sum of all the balances recorded in the "Balance Due" field on each service agreement related to the account
E. The logic defined in a plug-in spot on Installation Options

Answer: B

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter, anaccount's balancerepresents the total amount owed or credited for all services associated with the account. The Oracle Utilities Customer to Meter Billing Guide explicitly states that the account's balance is determined bythe sum of all the financial transactions linked directly to the service agreements related to the account. Financial transactions, such as bill segments, payments, and adjustments, are recorded against specific service agreements, which are in turn linked to the account. The account's balance is the aggregate of these transactions, reflecting the net financial position.
This approach ensures that the balance accurately captures all charges, payments, and adjustments associated with the account's service agreements. For example, if an account has two service agreements-one for electricity and one for water-each with its own bill segments and payments, the account's balance is the sum of the financial transactions (e.g., charges minus payments) for both agreements.
The other options are incorrect for the following reasons:
Option B: The logic defined in a plug-in spot on Installation Optionsmay influence how transactions are processed, but it does not directly determine the account's balance.
Option C: The amount recorded in the "Balance Due" field on an accountis a display field that reflects the calculated balance, not the source of the balance determination.
Option D: The sum of all the financial transactions linked directly to the accountis incorrect because financial transactions are linked to service agreements, not directly to the account.
Option E: The sum of all the balances recorded in the "Balance Due" field on each service agreementis misleading, as service agreements do not maintain a separate "Balance Due" field; the balance is calculated at the account level based on transactions.
Practical Example:Consider an account with a service agreement for electricity, which has a bill segment of
$100 and a payment of $80. The financial transactions for this service agreement total $20 ($100 - $80). If the account has no other service agreements, the account's balance is $20, calculated by summing the financial transactions linked to the service agreement.
The Oracle Utilities Customer to Meter Implementation Guide emphasizes that this structure allows for accurate financial tracking, as all transactions are tied to service agreements, which roll up to the account level for billing and reporting purposes.
Reference:
Oracle Utilities Customer to Meter Billing Guide, Section: Account Balance Calculation Oracle Utilities Customer to Meter Implementation Guide, Chapter: Financial Transactions and Account Management

NEW QUESTION # 34
Why would an implementation use eligibility criteria in relation to usage calculations for calculating service quantities (often referred to as bill determinants) for billing calculations?

A. To configure an optional usage calculation group on a usage subscription
B. To configure an optional usage calculation rule on a usage calculation group
C. To configure an optional usage calculation group on a usage subscription type
D. To determine whether a usage transaction gets generated for a usage subscription
E. To configure an optional usage validation group on a usage subscription type

Answer: D

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter,eligibility criteriaare used in the context of usage calculations to control whether certain conditions are met before processing usage data for billing. The Oracle Utilities Customer to Meter Configuration Guide specifies that eligibility criteria are usedto determine whether a usage transaction gets generated for a usage subscription. A usage subscription links a service agreement to a usage calculation group, which calculates service quantities (bill determinants) for billing. Eligibility criteria ensure that a usage transaction is only created when specific conditions are satisfied, such as the presence of valid meter readings, active service agreements, or specific customer attributes.
For example, eligibility criteria might check whether a service point has an active meter installed or whether the billing period falls within the service agreement's active dates. If the criteria are not met, no usage transaction is generated, preventing incorrect or incomplete billing calculations.
The Oracle Utilities Customer to Meter Implementation Guide further explains that eligibility criteria provide a gatekeeping function, enhancing the accuracy of usage calculations by filtering out ineligible scenarios. This is particularly important in complex billing environments where usage data must be validated before processing.
The other options are incorrect for the following reasons:
Option B: To configure an optional usage validation group on a usage subscription typeis incorrect, as eligibility criteria are not used to configure validation groups; they control transaction generation.
Option C: To configure an optional usage calculation rule on a usage calculation groupis incorrect, as eligibility criteria are applied at the subscription level, not the calculation rule level.
Option D: To configure an optional usage calculation group on a usage subscription typeis incorrect, as usage calculation groups are mandatory for usage subscriptions, not optional.
Option E: To configure an optional usage calculation group on a usage subscriptionis incorrect for the same reason; usage calculation groups are required, and eligibility criteria focus on transaction generation.
Practical Example:A usage subscription for a residential electric service includes eligibility criteria requiring an active meter and a billing period within the service agreement's dates. If a customer's meter is temporarily disconnected, the eligibility criteria prevent a usage transaction from being generated, avoiding erroneous billing until the meter is reactivated.
The Oracle Utilities Customer to Meter User Guide underscores that eligibility criteria are a critical control mechanism, ensuring that only valid usage data is processed for billing, reducing disputes and operational errors.
Reference:
Oracle Utilities Customer to Meter Configuration Guide, Section: Usage Subscription and Eligibility Criteria Oracle Utilities Customer to Meter Implementation Guide, Chapter: Usage Calculation Processing Oracle Utilities Customer to Meter User Guide, Section: Managing Usage Subscriptions

NEW QUESTION # 35
Where does an implementation define whether at least one form of identification is required to be captured on a person record for a customer?

A. Feature Configuration
B. Person Type
C. Master Configuration
D. Person Identifier Type
E. Installation Options

Answer: B

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter, the requirement for capturing at least one form of identification on a personrecord is defined in thePerson Typeconfiguration. The Oracle Utilities Customer to Meter Configuration Guide specifies that the Person Type determines the characteristics and rules for person records, including whether one or more identifiers (e.g., SSN, Tax ID) are mandatory. By setting a mandatory identifier rule in the Person Type, the system ensures that a person record cannot be created or saved without at least one valid identifier, enhancing data completeness and compliance with regulatory or business requirements.
The Person Type configuration allows utilities to tailor identification requirements based on the type of person (e.g., residential customer, commercial entity, landlord). For example, a residential Person Type might require an SSN or Driver's License, while a commercial Person Type might mandate a Tax ID. This flexibility ensures that the system aligns with the utility's policies for customer identification and verification.
The Oracle Utilities Customer to Meter Implementation Guide further explains that the mandatory identifier setting in Person Type is enforced through validation logic, which checks for the presence of at least one identifier during record creation or update. Thisis particularly important for preventing incomplete records and ensuring that customer interactions (e.g., billing, collections) are linked to verified identities.
The other options are incorrect for the following reasons:
Option A: Feature Configurationcontrols specific system behaviors or modules but does not manage person identifier requirements.
Option B: Master Configurationdefines high-level system settings but is not specific to person record rules.
Option C: Person Identifier Typedefines the types of identifiers and their properties (e.g., uniqueness) but does not mandate their inclusion.
Option D: Installation Optionshandle global system parameters, not specific person record requirements.
Practical Example:A utility configures the Person Type for "Residential Customer" to require at least one identifier, such as an SSN or Driver's License. When a customer service representative creates a new person record for a residential customer, the system prompts for an identifier and prevents saving the record until one is provided. This ensures that all customer records meet the utility's identification standards, facilitating accurate account management and regulatory compliance.
The Oracle Utilities Customer to Meter User Guide emphasizes that mandatory identifier rules in Person Type are critical for maintaining data integrity, especially in scenarios involving customer verification or fraud prevention.
Reference:
Oracle Utilities Customer to Meter Configuration Guide, Section: Person Type Configuration Oracle Utilities Customer to Meter Implementation Guide, Chapter: Customer Data Management Oracle Utilities Customer to Meter User Guide, Section: Person Record Creation

NEW QUESTION # 36
When a request for usage is initiated for billing calculations, the system subsequently uses available meter reading data to calculate service quantities (often referred to as bill determinants). If these reads are later corrected (or replacement reads added), a Corrected Read Notification is instantiated. Which entity represents a Corrected Read Notification?

A. Measurement
B. Usage Transaction
C. Usage Request
D. Correction Note
E. Off Cycle Bill Generator

Answer: A

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter, the process of calculating service quantities (bill determinants) for billing relies on meter reading data processed through usage calculations. When meter reads are corrected or replaced (e.g., due to errors or manual adjustments), the system generates aCorrected Read Notificationto ensure that the updated data is reflected in subsequent processes, such as billing or usage calculations.
According to the Oracle Utilities Customer to Meter Configuration Guide, the entity that represents a Corrected Read Notification is aMeasurement.
TheMeasuremententity in the system captures the actual meter reading data, including initial, corrected, or replacement reads. When a read is corrected, the Measurement record is updated, and this update serves as the Corrected Read Notification, triggering downstream processes like recalculating usage or adjusting bill segments. For example, if a meter reading was initially recorded as 100 kWh but later corrected to 120 kWh, the Measurement record is updated to reflect the corrected value, and this update notifies the system to reprocess the associated usage transaction for accurate billing.
The Oracle Utilities Customer to Meter Implementation Guide further explains that Measurements are central to the Validation, Editing, and Estimation (VEE) process, as they store both raw and validated data. A Corrected Read Notification, as a Measurement, ensures that all dependent processes, such as usage subscriptions orbill calculations, use the most accurate data. This is critical for maintaining billing integrity and customer trust.
The other options are incorrect for the following reasons:
Option A: Correction Noteis not a defined entity in Oracle Utilities Customer to Meter for this purpose; it may be confused with documentation or audit notes but does not represent a Corrected Read Notification.
Option B: Off Cycle Bill Generatoris used to create bills outside regular billing cycles and is unrelated to meter read corrections.
Option D: Usage Transactionrepresents the result of usage calculations (e.g., service quantities) but does not capture the corrected read itself; it relies on the Measurement for input data.
Option E: Usage Requestinitiates the calculation of usage but does not represent the notification of a corrected read.
Practical Example:Suppose a customer's meter reading for a billing period is initially incorrect due to a data entry error. The utility corrects the reading in the system, updating the Measurement record. This update acts as the Corrected Read Notification, prompting the system to recalculate the usage transaction and generate a corrected bill segment, ensuring the customer is billed accurately.
Reference:
Oracle Utilities Customer to Meter Configuration Guide, Section: Measurement Management and VEE Processing Oracle Utilities Customer to Meter Implementation Guide, Chapter: Meter Data Management and Corrections

NEW QUESTION # 37
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